Quality

The company obtained the ISO 9001 quality certification in 2001.

We continuously upgrade and improve our management system by adapting it to the requirements of our customers, employees, the local community and other interested parties, as well as to legal and other regulatory requirements.

Our goal is to manufacture safe, functional and reliable products for our customers, who expect state-of-the-art equipment.

We strive to prevent potential sources of errors in all areas of our processes, from material procurement to product sales, to eliminate any errors that occur immediately and to continuously improve our processes.

The company's quality is based on integrating all activities related to ensuring the high quality of our products, which is the result of continuous improvement of business processes. We recognise that business quality, responsible environmental management, and concern for the health and safety of employees are key elements in building successful companies. Employees are the most important part of our production system. A high level of education among all employees, their personal and professional development, and safe working conditions ensure their satisfaction, which in turn leads to the satisfaction of our customers and the local community.

The foundation of our long-term cooperation with customers is the high quality of our products and services.

Through our own development and close cooperation with our partners, we continuously strengthen our position in the region as one of the leading manufacturers of cleanroom and decontamination technology, while also striving to further expand our market presence.

 

Quality Management

The quality management system ensures full compliance with national and international regulations, the requirements of users of our services, and the requirements of regulatory authorities. Continuous quality improvement across all work processes is an ongoing responsibility of the management and all employees of our company.

We strive to prevent potential sources of errors in all process areas, from raw material ordering to product delivery, to eliminate any errors that may occur and consequently to continuously improve our processes.

Our goal is to manufacture safe, functional and reliable products for our customers, who expect the highest quality equipment. The quality management system is continuously monitored through regular internal audits and audits conducted by the renowned certification body TÜV SÜD, ever since 2001, when we first obtained ISO 9001 quality certification.

 

Quality and Environmental Policy

Mission

The products and services we provide must meet the requirements of applicable standards and regulations and must be continuously monitored in light of progress and new developments to ensure that they rank among the very best in Europe in all respects. Special attention is given to cooperation with customers to meet their requirements to the greatest extent possible. The fundamental guiding principle of our business operations shall be: “Environmentally friendly production for customer satisfaction”.

Vision

To be the preferred partner in supplying advanced production and process equipment for the pharmaceutical industry. To be an accredited inspection body for the inspection of cleanrooms and microbiologically safe rooms (chambers).

Organisational Culture Values

Responsiveness and flexibility, expertise, quality, safety, privacy, responsibility, impartiality and state-of-the-art technological equipment.

 

Strategic Directions

CUSTOMER PERSPECTIVE

• Products and services tailored to customer requirements and expectations
• Partnership with customers and suppliers
• Reduction of manufacturing lead times
• Professional and impartial inspection services

FINANCIAL PERSPECTIVE

• Financially stable operations
• Ensuring resources for the operation of the quality management and environmental management systems and the inspection body

LEARNING AND GROWTH PERSPECTIVE

• Ensuring a high level of employee knowledge and competence
• Continuous investment in new projects and assets
• Development of new activities, products and services

INTERNAL PROCESS PERSPECTIVE

• Project management
• Continuous improvement of the quality and environmental management systems
• Risk identification and management

ENVIRONMENTAL MANAGEMENT

• Efficient use of natural resources
• Commitment to environmental protection and pollution prevention
• Compliance with environmental legislation 

 

Complaint and Appeal Form

At Iskra PIO d.o.o., we strive to ensure the highest quality of our products and services. In line with this commitment, we provide our customers and users with a straightforward procedure for submitting a complaint or appeal.

To submit a complaint or appeal:

1. Download and complete the complaint and appeal form.
2. Send the completed form to: info@iskra-pio.si
3. Your complaint will be handled in accordance with our internal quality assurance procedures.